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Dealing with Difficult People

Dealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. If difficult interactions are necessary, and we approach those conversations or interactions with a plan, we will likely find that these encounters are easier to handle and we can have more successful outcomes. In this workshop, you will learn how to turn difficult situations into opportunities for growth.


what will students learn?

  • Recognize how your own attitudes and actions affect others.

  • Find new and effective techniques for dealing with difficult people.

  • Learn some techniques for managing and dealing with anger.

  • Develop coping strategies for dealing with difficult people and difficult situations.

what topics are covered?

  • Conflict as communication

  • Benefits of confrontation 

  • Preventing problems

  • Emotional intelligence

  • Getting focused

  • Managing anger

  • Dealing with problems

  • The three-step conflict resolution model 

  • Practice, practice, practice

  • Changing yourself

  • Why people do not always do what they are supposed to

  • De-stress options to use when things get ugly

what is included?

  • Instruction by an expert facilitator

  • Small, interactive classes

  • Specialized manual and course materials

  • Personalized certificate of completion

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